Logging in is the gateway to your wallet, your bets and the live markets, so it is worth doing it the right way. This guide covers how to sign in, how to fix the most common login problems, how to recover a forgotten password, and — just as importantly — how to keep scammers away from your account.
How to sign in
Signing in is straightforward. Open the official FairPlay site or your saved app icon, go to the login screen, and enter the username and password you chose when you registered. Confirm, and you will land on your dashboard with your balance and markets ready. If you have not registered yet, our guide on creating a FairPlay account walks through the whole process first.
A small but important habit: always check you are on the genuine website address before typing your details. Bookmark the real site so you are not relying on search results or links from messages, which is one of the simplest ways to stay safe. It takes only a moment, and it removes the single most common way people end up entering their details on a fake copy of a real site.
Common login problems and fixes
- Wrong password: Check that Caps Lock is off and that you are using the exact password you set. If you are unsure, use the password reset rather than guessing repeatedly.
- Account temporarily locked: Too many failed attempts can trigger a temporary lock as a safety measure. Wait a short while, then try again or reset your password.
- Wrong username: Make sure you are entering your registered username, not your email or phone unless that is what you signed up with.
- Connection issues: A poor network can interrupt sign-in. Switch between Wi-Fi and mobile data, or refresh and try again.
Resetting a forgotten password
If you cannot remember your password, do not keep trying random combinations — that can lock the account. Instead, use the "Forgot password" link on the login screen. You will normally verify your identity with a one-time code sent to your registered mobile number, then set a new password. Choose something strong and unique that you do not reuse elsewhere. This is also why keeping your mobile number current is so important: it is the channel through which resets and security codes arrive.
Staying signed in safely
On your own phone, staying signed in between sessions is convenient and saves you re-entering details before every match. On a shared or public device, do the opposite — always log out when you finish, and avoid letting a browser save your password there. If you use the FairPlay app on your home screen, signing in becomes a one-tap routine while still keeping your account protected behind your credentials.
Protecting your login from scams
Most account problems come from social engineering, not hacking. Keep these rules in mind: genuine FairPlay staff will never ask for your password or a one-time code; never share an OTP with anyone, even someone claiming to be support; and treat any message urging you to "verify" via an unfamiliar link with suspicion. For a fuller checklist, read keeping your betting account secure. A few seconds of caution protects everything in your account.
Frequently asked questions
I forgot my password — what should I do?
Use the "Forgot password" link on the login screen and verify with the one-time code sent to your registered mobile number. Avoid repeated guesses, which can lock the account.
Why is my account locked?
Usually because of too many failed login attempts, which triggers a temporary safety lock. Wait a little while and reset your password if needed.
Should I stay logged in?
On your own device it is fine and convenient. On a shared or public device, always log out and do not save your password.
Will support ever ask for my password or OTP?
No. Never share your password or a one-time code with anyone. Genuine staff will not ask for them.
Key takeaways
- Sign in only from the genuine, bookmarked FairPlay address.
- Use "Forgot password" rather than repeatedly guessing.
- Stay signed in only on your own device; log out on shared ones.
- Never share your password or OTP — no genuine staff will ask.
Your login protects real money, and the platform is for adults only. Combine good security with sensible limits, and treat betting as entertainment rather than income.
Sign in and pick up where you left off
Your markets, wallet and bets are one secure sign-in away. Head to the login page when you are ready.
Go to FairPlay Login